Age Diversity: Generational Gap: GEN Y

Age Diversity: Generation YIn the previous posts, I discussed the Matures, continuing the sequence; we met the Baby Boomers, Generation X or GEN X, and now I introduce Generation Y or GEN Y.

 

This is about Generation Y, otherwise called GEN Y, Millennials, Generation Next. They are 25 to 34 years old, and are 70 to 80 millions in the United States.

Gen Y, are shaped by their early experiences which created filters through which they see the world, and directly impact how they navigate their worlds. Events like the 9/11 attacks, The Columbine high school attack, Oklahoma City bombing, Iraq and Afghanistan wars wrought their world. They see themselves as extension of technology; Reality TV is also a way of life for them.

They were brought up in small families, one in four of Gen Y parents are college-educated. More than 50 percent of Gen Y in the United States are immigrants, or children of immigrants. They shaped the face of politics in the 2008 US elections through the use of social media. They are recognized as playing a major role in electing the nation’s first black president.

They are witnessing corporate greed, exposure of Ponzi schemes, and industry bailouts, and worldwide economic crisis.

The Y’ers have been defined by some as narcistic, self absorbed, and not reliable. Their heroes are not political figures or movie stars but regular people in their circles as teachers, family member or the firemen and police men like the ones that responded to the 9/11 attacks and risked their lives. .
• They are the fastest growing demographic at the workplace

• Famous examples of Gen Y: Zuckerberg, Justin Timberlake, Beyonce, and Michael Phelps.

• Musical Era: Back street boys, N Sync, Black Eyed Pea, Rihanna and Lady Gaga.

• Workplace: Work for deadlines not necessarily schedules, they value blending that is why they prefer working in open spaces and hate the closed door offices. They like to shop for both employers and vendors they remain connected 24/7, not your typical nine to five employees. They are multi-taskers, tech savvy, but they need immediate constant feedback, as well as mentors. They are socially responsible; believe in good causes and the environment; prefer to work for companies with the same values. They are critical of the ethics and morality of business.

• Family: Gen Y is comfortable living with their parents, maintaining close ties with their families. Friends are global and can be online. Gen Y has been the busiest generation of children, parents and teachers micromanaged their lives, leaving them with little free time. It is very common to hear them say my mother or father is my best friend.

• Leadership: They are redefining the rules; they value autonomy, and are restless. They are individuals with group orientations. They don’t look for leadership positions.

• Culture Ethos: They see education as important, but also expensive. They are participative in nature, embracing diversity. They have liberal attitudes toward issues such as gay marriage and interracial dating. They believe in volunteerism and service to communities. They are more involved in politics; and youth-driven activist organizations build grassroots movements for various social and political causes.

• Loyalty: They value personal freedom and autonomy, they are loyal to people either they work with or play with.

• Communications: Casual, instant, personal and direct; eager to please. They rather communicate with text messages and IMs. They will not listen to voice mails. They are connected online all day through their laptops, and cell phones.

• Recognition and motivation: They have high expectations and clear goals. They prefer individual public recognition, as they like attention and exposure. They like to be valued for their opinions; they will work hard to have opportunities to broaden their skills. They connect their actions to their personal and career goals. They get motivated by setting them up to work with other bright creative people, and by allowing them enough time and flexibility to live the life they want.

• Technology: They’re the first generation to grow up surrounded by digital media. 2/3 of them used computers before the age of five. They are connected 24/7. They are seen as the driving force behind the recent revolution in American political campaigning. They created new sites, and used existing ones as YouTube, and Facebook, to rally voters and raising money.

• As a customer: Gen Y wants to use the same tools as their peers but with a unique twist. They will consider a company’s products if the company is known for their humane attitude. They like technology-based products and look for more advanced tools to help them. They don’t trust companies’ marketing materials and check with online peers before making purchasing decisions.

The challenges and opportunities as well as solutions to the Generational gap links are attached.
Diversity starts at home,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

 Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr pinterest

Contact me: Skype saharconsulting

Eight LinkedIn mistakes to avoid

LinkedIn is the only professional B2B networking site that exists today, with more than 165 Million users worldwide.  I have been for six years on LinkedIn; the core of my business is generated through LinkedIn.

I am one of the daily users of the Q&A LinkedIn forum; after seeing the same questions in the “Using LinkedIn” category asked few times every single day; I decided to write about them so they could help the new LinkedIn users

1-    Avoid creating duplicate accounts:  LinkedIn allows users only ONE personal profile.  A very common mistake that new LinkedIn members do is creating duplicate profiles without even realizing that they did that.

The results is the dilution of your brand and scattering of contacts and information over two or three profiles

The solution is simple: Make sure to add all your email addresses on your profile, including your business profile.  Make your primary email address a personal one in case you leave or change jobs.

You will also need to delete your duplicate profile and keep only one profile.

2-    Importing email address book: After new members sign up to LinkedIn, LinkedIn suggest that they import their email address books contacts to add as connections on LinkedIn.

This can be very tricky as in fine prints LinkedIn by defaults invite every single person in your address book, and then sends two invite reminders.  This can have a couple of negative repercussions

a-    The people that are invited get annoyed

b-    Some might even IDK (I Don’t Know) you; five of these will restrict your LinkedIn account.

c-     The only solution is to manually and individually withdraw, NOT delete these invites one by one and that might be very strenuous and time consuming

3-    Web Resources: LinkedIn allows you to add three web resources to your profile.  Many members just leave the generic “My website” or “My blog”.  It is highly suggested that you customize your web resources not only it does increase SEO to your sites but also help increase traffic to your sites as intended.

4-    Personal profile VS. Business profile: Many new LinkedIn users add their business name as their profile name.  This is against LinkedIn Terms of Service (ToS).  All LinkedIn profiles have to be personal with a first and last name.  If not LinkedIn can and will suspend the account.

Members can always add a company page based on their personal profiles as long as they have an email address on their domain name.

5-    Professional photo: Only a professional headshot is allowed as a profile photo.  There are some guidelines for the photo used.  Logos, QR codes, Family pictures, Pet pictures, or any other form of pictures are against LinkedIn Terms of Service (ToS) and the account can and will be suspended if found or flagged.  If LinkedIn removes your photo three times you will not be able to add any photos ever on your profile

6-    Vanity profile URL: It is important to customize or personalize the generic profile URK or link that LinkedIn assigns to your profile not only it eases the search for your name but also increases SEO as well.

7-    Not optimizing profiles: Using the proper keywords are a MUST to be found on LinkedIn and on the internet as a whole.  Placing the right keywords is the difference between having a LinkedIn profile and having a great LinkedIn profile.  There are five places to add your keywords on a LinkedIn profile:

a-    Tagline or the line under your profile name that acts as your brand message or USP

b-    Present job titles

c-     Past job titles

d-    Summary

e-    Skills

8-    Adding website or email address in the tagline: It is against LinkedIn Terms of Service to add your website address or email address in the tagline and your profile can be suspended.

Also adding LION or linking yourself to LinkedIn in any overt or covert way can get your profile suspended as well.

These are common missteps new LinkedIn users usually do, this blog is also a part of my upcoming social media eBook series; so stay tuned.

Cheers,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr pinterest
Contact me: Skype saharconsulting

Social Media For Business Marketing

Social Media Marketing

Social Media marketing is an extremely powerful tool for business marketing especially small business, though it is not a stand-alone solution or a silver bullet, but is highly efficient if the social media marketing is used as part of the overall marketing business plan.

 

Some companies and businesses are still skeptical about the use of social media marketing, some think that:

  1.  “It is a waste of time.”
  2. “It is a fad and it will go away.”
  3. “My clients are not online.”
  4. “Only people with too much time on their hand use social media.”
  5. “We will lose control of our brand.”
  6. “Our confidentiality will be jeopardized.”
  7. “Only my children are on Twitter and Facebook.”
  8. “Our employees will have a license to play online.”

* I will start with the following figures and statistics about social media usage by the audience to show why businesses should care about social media:

  • 45% visit social networks to find out about product sales or discounts
  • 47% will go to social networks to download a free gift or coupons
  • 73% of active online users read a blog, 120,000 new blogs are launched daily
  • 22% would read or write a product review online or in a blog, 1.5 million posts per day, 45% have started their own blogs
  • 39% subscribe to an RSS feed
  • 57% joined social networks- LinkedIn has 150+ members; Facebook over 750 million users increasing by the minute, Twitter exploded to a 1382% growth rate.
  • 10% of all internet traffic is generated by Youtube, which ranks with Wikipedia among top brands.
  • The 5 top 10 websites ever are social
  • The Internet users’ ages of 70+ jumped exponentially

(* Sources are Compete, Alexa, MSNBC, Nielsen &Technorati)

To simplify the process of using social media for business marketing, it is important to define their segment markets the business need to reach, set goals, define a strategy, then execute.

Social media marketing is no different than planning any other marketing aspects of a business, and should be a part of any business’s overall marketing plan.

The first step in setting goals, before even thinking about filing any social media channel profile, is for a business to ask itself the following basic questions:

  • Who is the audience they are trying to reach and what is the individual persona in that audience?
  • Where do they hang out online?
  • Are they a part of any online communities that the business should join?
  • What do they expect from a business like theirs: solution providing, unique products, customer service?
  • How should they engage the audience emotionally and appeal to their sensitivity and senses?
  • How do they approach the audience, in what format, and with what content?  Also, most importantly what are the keywords used by the audience to discuss the aspects of their industry or business?
  • Who will be assigned to engage in the online discussions with the audience and how will they channel the leads, inquiries, comments and to who?
  • How will they measure the results?

Then you are ready to proceed in the first steps of your social media marketing for your business

1.  Identify:

  • Your audience and key influencers and know where they hang online.
  • Protect against brand hijacking.
  • Where is more demand for your products or services?
  • What kind of problems does your audience have in your field, and what solutions they are looking for?

2.  Listen:

  • Use Google alerts, RSS feeds, Twitter, email analytics, social buzz, Backtype, Trenderr, Board Reader, then learn the proper keywords they use

3. Engage:

  • Become a contributing member of Q&A boards like LinkedIn, Google and ask.com
  • Have your own blog that shares valuable content about your industry and solutions that can help your audience and not focused on your business or products
  • Comment on blogs and articles
  • Add to groups on Facebook/Yahoo/LinkedIn/ Google
  • Offer specials/promos on Facebook/Twitter

4.  Promote:

  • After establishing relationships, PULL your audience to your services by constantly adding new, relevant and fresh content, instead of pushing your products on them.

Social media is an interactive tool built on communications and two way dialogs.  Using social media, your business audience may be exchanging notes about your products, companies and services at this very second — knowing and participating in those exchanges will impact your bottom line, either by generating leads that will lead to sales and revenues, or by reducing or elimination your brand hijacking or negative comments, or by offering better customer service which in turn will increase your revenues by referrals or return customers.

Social media for business marketing is a necessity and is no longer a luxury.  Till next time

 

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Blogs For Small Business

I am back from my dormant phase, I took a break from blogging to recharge my batteries, I am so happy to re-connect with all of you again.  This year will be the best year ever, it is the year of the “Dragon” prosperity will reign! So here we go:

Blogging is one of the most under-estimated tools to enhance small businesses in their marketing plans.  Many have come to realize the value of blogging as a means to promote expertise, and establish credibility with their potential customer audience base.

A well-maintained business blog can out-perform a traditional, static business web site in search engines.  In more direct terms, this means that a well-maintained blog can provide a smart business person and his/her business with a competitive advantage online that will translate to more traffic i.e. increasing potential revenue.

From a marketing stand-point, business blogs, in general, have demonstrated that they can:

  1. Generate ways for consumers to discover old and new businesses and their respective products/ services.
  2. Act as a communication medium that offers marketing visibility opportunities for businesses well beyond the search engines.  Business blogs have, in some instances, been known to generate buzz and word of mouth marketing for their businesses (let’s see a static, business web page do that).

 

Benefits of Blogging for Small Business:

  • It tends to be cheaper for a small business to keep up a blog than to keep up a website.  For small business owners without the time to learn web HTML or the money to hire a web designer/developer, blogging offers an inexpensive method to get their company’s name out on the Internet.
  • Having a well-maintained blog may provide small businesses with a powerful edge vs. larger, “blog-silent” businesses pursuing the same customers in the market-place.
  • Blogging has shown time and again that it can be a great marketing tool that boost sales, provides a perfect opportunity for product promotion and helps brand a small business and its products.
  • It tends to improve the customer experience since it allows for public, two-way business/customer conversations (value: customers who feel like a company is listening to them and responding to their needs have been found more likely to develop an emotional connection with that company — something important for a small business seeking to build customer loyalty and generate repeat buyers).

Some Words of Warning about Blogging for Businesses Large and Small:

A well-maintained business blog does involve a significant investment of time.  Also, it tends to communicate best when its writing is humanized and personal-sounding rather than cold and robotic (avoid using corporate jargon that can turn your audience away).

And although a business person may find it challenging, s (he) must take the time to respond to all non-spam comments left on his/her company’s blog — particularly negative comments.   Keep in mind, however, that if these comment responses satisfy an angry customer, that same customer can potentially turn in to an evangelist for the same business down the road.

Once you start a blog, as a business you need to be consistent and start an editorial calendar meaning that you need to maintain your presence by writing regular blogs on your blogging site.

As they say “Content is king”, add useful, clear content that can help readers to become your loyal evangelists or customers waiting for your next blog.  Blogs should never be about the business itself abut about what solutions this business offers, what issues it helps overcome, and what advantages it offers to the readers that look for (WIIIFM: What Is In It For Me)

With all the noise in the social media sphere the people’s attention span is extremely short, you need to grab it from the get go, starting by your title using attracting keywords.

Some free resources for blogging:

-        www.wordpress.com

-        www.blogger.com

-        www.tumblr.com

They are free and paid versions, I would suggest that you start with the free version and see how comfortable you are, then down the line you can shift to a paid version or host one on your website.  You can export your blogs later on to your paid blog version if you decide to do so.

Happy Blogging

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Diversity And Isms

Diversity and IsmsToday, I found a card on top of our mailbox, it read “Love your race”, and the back read”Stop affirmative action” with a link to a website that spewed hatred, with messages as: “We must have new societies throughout the White world which are based on Aryan values and are compatible with the Aryan nature. We do not need to homogenize the White world. What we must have, however, is a thorough rooting out of Semitic and other non-Aryan values and customs everywhere.”

I stopped for a second in disbelief, not because of the intolerance, and hate messages but because it was so blatant, and destructive.

When cultural differences present themselves in any community it can go either way depending on the surrounding factors. They can become an advantage; conflicts can arise or even worst the symptoms of “Isms” start showing when people don’t coexist peacefully.

Racism is perhaps the most problematic of these “Isms”. Simply put, racism is hatred without bounds. It affects all types of organizations and societies.

Racism is when people dislike others simply because of their race, color, religion, gender or even sexual orientation. Those infected by this hatred cannot work well in a diverse environment as they are overcome by their “ISM.”

Sexismclassismableismhomophobiaxenophobia and ageism are also other “Isms.” Although homophobia and xenophobia are not necessarily “Isms,” they are based on hatred.

Many of the “Isms” are the result of a lack of understanding of the various cultures in society. Many individuals confuse culture with race, and lack of communication or knowledge regarding that particular culture creates additional turmoil due to this lack of understanding.

Culture is not only about race or ethnicity but is about common characters such as age, gender, race, religion, sexual orientation, physical ability, education, marital and parental status that allow people within a group to have a common identity.

For example, some Native Americans are raised in a tribal group that does not permit compliments in front of peers in public. Therefore, a Native American individual may exhibit displeasure at a public compliment, not because they are unappreciative, but because it is against their beliefs. However, if the person complimenting him does not understand that, they may take offense to it.

When English is a second language or poorly spoken, language can create misunderstandings leading to issues of loyalty. This lack of understanding often leads to xenophobia, a fear of anything that is foreign or unknown.

In a multicultural diverse society, zero tolerance for racism and prejudice should be adopted, celebrate the uniqueness of each culture, learn from it and use it as strength for our community or organization to build a stronger culturally diverse nation. Diversity and multiculturalism are NOT affirmative action created to right a wrong, and was not created to adversely impact anyone.

Granted, there have been cases where some organizations mistakenly applied Affirmative action alienating deserving employees to be employed or promoted because they were not minorities. Does it justify intolerance? Does it justify racism and prejudice? 
Diversity and multiculturalism should neither be a demand for special rights for minorities, a threat to protecting one’s own cultural identity and safety, nor a majority ruling.

First, we all need to confront our own bias and prejudice first. Who gets to decide what is normal? Who gets to decide who is right and who is wrong and most of all who are we to judge? We are all human beings sharing more or less the same values and desires, it is not a Kumbaya song, but is reality. We all have in common the love of our families, yearn for freedom, want to love and be loved, want to be safe, want to trust and be trusted, be equal in our rights and responsibilities, and most of all we all look for happiness.

Diversity is about dignity, respect and most of all being human. We spend too much time looking for our differences when we have so much in common to celebrate. We keep looking at the five percent differences while ignoring our ninety five percent commonalities. Join me in looking for our similarities rather than our differences to embrace our different cultures in harmony.
Diversity starts at home.

 

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com 
(818)861 9434 

 

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Is Glass Ceiling For Women a Myth? Part 2

First appeared on Technorati:http://technorati.com/women/article/is-glass-ceiling-for-women-a2/

 

Glass ceiling for women

In the first part of this article, we discussed the Glass Ceiling as being an invisible barrier against promoting women to senior executive roles; I feel it is better described as a maze since it more accurately conveys the complexity and randomness that typically occurs better than the glass-ceiling metaphor.

Maze and games shouldn’t be there to start with, but women usually are met with stereotyping, and resistance to be promoted.

Some believe that if you fill the companies’ pipelines with exceptional women leaders talents, eventually they’ll make it into the executive suite kind of “build it they will come” or “just give it time” philosophies have been widely accepted for decades. Unfortunately, it doesn’t work that way.

According to the 2010 study “The Impact of Gender on Voluntary and Involuntary Executive Departure”; showed that female executives voluntarily leave their corporate positions twice as often as counter males .

There are many challenges that continue to face women who strive to get to the top, but how long are we going to dwell over spilled milk? The fact that there are women in senior leadership positions, some in industries that are stereotypically male dominated indicates that the barriers can be broken. So what are the real reasons behind anyone including women not reaching a certain level of hierarchy, or promotion; so is it competence, supply, Comfort zones, complacency, fear of success or none of these factors?

If we can define the causes of an illness and control its symptoms, we can then find a cure, so if we can define the reasons of the Glass Ceiling and decrease its effects then we can find a solution and a remedy to the problem.

First let us address the most common obstacles: Please note that these are the generally dominant obstacles, they do not necessarily apply in all cases:

  1. Gender stereotypes where women are seen as mothers and spouses with family responsibilities that will prevent them from moving upward
  2. Perceptions of women inability to network especially after work hours, or mix with the boys for drinks
  3. Outdated succession planning or lack of them; and career development systems
  4. Frequent traveling, or relocation because of a job
  5. Lack of sponsorships of females into leadership positions
  6. Lack of mentors and role models for women
  7. “All Boys” culture organizations’ cultures
  8. Women fear of speaking up
  9. Women fear of success

The leadership styles of men and women are different from each other, women are not men in dresses; and shouldn’t be expected to act or lead the same way to fit in. Plus women at the top are damned if they do and damned if they don’t; If they are aggressive and lead with an iron fist they are seen as a threat, if they try the inclusive and participative style of leadership they are seen as too soft.

In the next and final post we will discuss the effect of the obstacles and some suggested solutions.

Diversity starts at home.

Sahar Andrade

Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

 

Merry Christmas or Happy Holidays?

First appeared on Technorati: http://technorati.com/lifestyle/article/merry-christmas-or-happy-holidays/

Religion ToleranceToday is Christmas day. It is my best time of the year, I wait for it like a little child, and I listen to the Christmas carols all month long.

But this is not what my post is about today. I grew up overseas in many countries where Christianity wasn’t the dominant religion of these countries, and I still saw the Christmas trees with the lights, I dreamed about Santa Claus and the gifts he will bring me on Christmas day; so I had to be a good girl, and I learned to wish people “Merry Christmas”.

Many children around the world believe in Santa Claus whom is called many names: Papa Noel (French), Saint Nicholas, Saint Nick, Papai Noel (Portuguese), Gwazdor(Polish), Ded Moroz (Russian) or Baba Nwel (Arabic) etc…

In the last few years I have been noticing that more and more people wishing each other “Happy Holidays” and not “Merry Christmas” as we are used to. The reason is that some people commented that they get offended as they don’t celebrate Christmas. So to be politically correct, we started hearing “Happy Holidays” more and more.

Around the same time of the year, depending on the sun or the moon, we may celebrate few festivities like Chanukah, Christmas, Eid El Edha, and Kwanzaa. The date of the Jewish festivities Chanukah, and for the Muslim Eid El Edha change from one year to the other as they are based on the lunar cycle; thus the dates fluctuate with respect to other calendar systems.

Does that mean that any of the festivities should over shadow the other? Absolutely, NOT!

We all live in a nation that is composed of multiple religions, races and ethnicities. We should all accept, and if not accept at least respect, understand, and celebrate each other festivities.

What is wrong in wishing anyone “Merry Christmas” how would that offend anyone just because it is Christmas. I wish my Jewish friends Happy Chanukah, La’ Shana Tova, and to my Muslim friends Happy Eid or Happy Ramadan. In this great nation we celebrate Diwali, the Chinese New Year, The Nairuz Persian New Year, etc… Do we always tell everyone at any festivity Happy Holidays? The answer is No, so why change for Christmas?

Each festivity or celebration has its own name, and its own wishes so why not use the proper one. Diversity is about inclusion and acceptance. Sensitivity goes both ways.

Being politically correct not to hurt some feelings; shouldn’t be at the expense of someone else’s feelings.

I do not celebrate Christmas religiously, but I do socially and I say Merry Christmas. What is next not to wish someone Happy Easter or Happy Pessach? And just wish everyone Happy Holidays in all occasions no matter what faith or belief?

We are not a melting pot where we all become one gooey ugly melt, where everything loses its shape and colors; we all have our own colors and flavors as in a fresh bowl of salad; that should be respected and celebrated

Happy Chanukah!
Merry Christmas!
Happy Kwanzaa!

Diversity starts at home,

 

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr

 

 

Age Diversity: Bridging The Generational Gap: Solutions

In the previous posts, I discussed the Matures, continuing the sequence; we met the Baby BoomersGeneration X or GEN X, Generation Y or GEN Y, and challenges

All the Generations

This is the final post on Bridging the generational gap, knowing the challenges illuminates the way on what kind of solutions will help build a cooperative culture between the different generations and harvest on their strengths and skills rather than focusing on the negatives.

Advantages of a multi-generational workforce:

• Teams can gain an edge by utilizing their wealth of experience and talent of each generation. Older employees to learn to trust and leverage the younger ones’ skills.
• Understanding the key themes for each age group can build a base for understanding and can reduce stereotypes, prejudice and discrimination. Build active engagement
• Increased innovation and creativity by sharing experiences, ideas, skills and perspectives bringing new solutions and opportunities for a competitive edge
• Mentoring and reverse mentoring: To fill the gaps of experience in each generation, and avoid the old mistakes.
• The team can attract and retain talented people of all ages, being more flexible.
• The team can gain and keep greater market share because its members reflect a multi-generation market, and can meet needs of a diverse public.
• Decisions are stronger because they’re broad-based.

To build an inclusion culture:
• Know the demographics- externally and internally
• Demonstrate respect and recognition
• Open channels of communications and dialogue
• Participative problem solving and decision making
• Comprehensive leadership of all generations
• Build on strengths, understand and appreciate them
• Offer options
• Transfer knowledge from older generation to younger ones as they have a tendency to keep all their knowledge and experience in their heads

Solutions:
• Start with a generational audit to grasp your internal demographics
• Conduct Diversity and Leadership training workshops. The training will use sensitivity making younger employees aware and sensitive to older employees’ needs, strengths and potential contributions. Also give information to older employees to be more aware of their own actions that foster widening the gap; as well as offering solutions.
• Train managers and leaders on the ADEA Age Discrimination in Employment Act of 1967 – prohibiting discrimination of workers of 40 years or older
• Bring out the best in each employee, adapt to the styles and preferences of a multi-generational workforce and look through a generational filter to consider actions with employees.
• Host a Generational Awareness Week. Post photos that represent the generations. Include icons and popular expressions. Play music that is popular to each generation
• Write four versions—one for each generation—of an Employee Value Proposition, in a way to match each generation’s values, wants and needs.
• Review the benefits package; match them to appeal to each single generation.
• Design three rewards specific to each single generation.
• Review the makeup of the Board of Directors. To make sure they match the company’s DNA
• Learn about other generations beside yours. Ask questions, learn history, characters, motivation, and work preferences. Respect others.
• Ask employees from the 4 different generations about their ideal manager characters. Then, create profiles of four ideal managers—one for each generation. What do all the profiles have in common? Where do they differ? And think how to apply these findings
• Consider implementing inter-generational mentoring and generational employee-resource groups.

Case Studies:
Companies are aligning jobs with the shared values of employees:
• American Express is providing more job flexibility, allowing people to work where and how they want;
• CitiGroup’s Alternative Solutions Work program; which provides opportunities for social contribution
• Ernst and Young‘s Corporate Responsibly Fellows Program which has instituted progressive work policies that value multiple bottom lines including sustainability.
• Time Warner and Cisco which has instituted inter-generational mentoring.
• Deloitte created a platform like Facebook D-Street to communicate with their GEN Y.
• Kaiser Permanente built an internal networking site called KP IdeaBook, an interactive site where employees can create detailed professional profiles, find and connect with colleagues via search and browsing capabilities, establish groups and provide status updates on work projects

Age is a diversity issue, the melting pot theory is not applicable anymore as melting everything down, gets everything mixed together into a mass of gray mud. The different groups lose their uniqueness. Everything becomes homogenous and loses the variety of perspectives. Potential goes untapped. So I rather look at diversity is a big bowl of salad with different color vegetable, each retaining its nutrition and flavor; that we can mix and match and choose our own dressing to match our tastes i.e. goals.

It is not singing “Kumbaya” but rather understanding and respecting our similarities and differences and putting them to work for us rather than against us.

Posts related to the discussion: MaturesBoomersGEN XGen Y and the Challenges.

Diversity starts at home

Bridging the Generational Gap: Challenges

In the previous posts, I discussed the Matures, continuing the sequence; we met the Baby BoomersGeneration X or GEN X, and Generation Y or GEN Y.

Generational Gap ChallengesMixing the generations in the work place has its advantages and it challenges, as each generation has its own strengths, as well as some solutions offered. Generational differences, affects how people communicate, might affect misunderstandings, high employee turnover, absenteeism, difficulty in attracting employees and gaining employee commitment.

The challenge is the clash of communication styles and work ethics that can create cultural chaos. Members of each generation may not be especially interested in learning about new perspectives or ways of doing things. Another obstacle is the amount of change that inter-generational mingling at the Workplace brings with it. Many people resist change, feeling more comfortable leaving things the way they are. Diversity of any kind often brings tensions.

Generational differences can affect everything, including recruiting, building teams, dealing with change, motivating, managing, and maintaining and increasing productivity.

The advantages are that Teams and groups can gain an edge if they learn how to help each other: for example older employees can stay motivated to utilize their wealth of experience and talent, and learned to trust and leverage the younger ones skills.

Understanding the key themes for each age group, which we discussed in previous posts, can build a base for understanding and can reduce stereotypes, prejudice and discrimination. This is a great opportunity to share our experiences, ideas, skills and innovations. We also demonstrated how each generation (MaturesBoomersGen XGen Y) was affected and shaped by the times they lived; now we can reap the benefits each generation has to offer by understanding them, learning to communicate better, increase productivity, better face changes and develop a more respectful workplace.

The first challenge we need to face is to attack the myths and stereotypes about each generation. Stereotyping people based on their age is a common problem, and it breeds suspicion and distrust, the most common myths are:

  • Stereotypes about Gen Y is that they are self-absorbed, and feel entitled as they rather trade high pay to flexible schedules and a better work-life balance and avoid working long hours and overtime
  • Younger employees might view infrequent, more subtle feedback from older colleagues as proof that they are cold, distant, passive-aggressive or unwilling to communicate
  • People quit learning when they get old, they are rigid and dogmatic, and stop being creative.
  • Older employees resent to be told what to do; well don’t we all? Older people stopped being creative:
  • Older people are less productive and just waiting to retire, they have higher absenteeism and accident rates
  • Baby Boomers define themselves by what they do professionally, they sacrificed a great deal to get where they are in their career, so they believe that both Generation X and Generation Y should pay their dues and conform to a culture of overwork. Baby Boomers may criticize younger generations for a lack of work ethic and commitment to the workplace.
  • Boomers believe in ranks and may have a hard time adjusting to workplace flexibility trends. They believe in “face time” at the office and may fault younger generations for working remotely.

Examples of Communication gaps

  • When a boss tells a baby boomer need to get the report done when they get a chance, they hear it as an order to be done now, when Xer hears it as an observation, will get to it on time
  • Appraisal time: Mature manager offers a nice monetary bonus for a project well done. Gen X is ungrateful as they didn’t I get it 6 months ago when the project was finished. Gen X needs immediate gratification.
  • A GEN X manager tells a Boomer that he has been working too hard and should take some time off to take his family on vacation. The Boomer answers that he doesn’t work for vacation but to get promoted and get ahead.

A diverse team of different generations working together to recommend a solution to a nasty problem, the cons of the situation is that after two weeks nothing is done as:

  1. The Matures are looking for hand written notes and step by step request to follow
  2. Boomers don’t like to work independently, and want meetings, expect to work 24/7
  3. Xers don’t want to hear about work out of work
  4. 4Yers don’t want any meetings, Emails only.

Next post is the final one; we will discuss the inclusion culture, case studies as well as suggested solutions.

Till then, remember Diversity starts at home.

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr

Diversity: Bridging the Generational Gap: Baby Boomers

In the previous posts, I discussed the Matures

Baby BoomersPicture credit to Bloomberg Business Week

In the previous post, I discussed the general characters of the Matures Generation. Continuing the sequence of the generations, we meet the Baby Boomers who were born in a post-war era. The Vietnam War erupted, the civil rights movement was shaping up, and taking on a life of its own. The cold war started, John and Bob Kennedy, as well as Martin Luther King, Jr., were assassinated. Woodstock was the event of the century. The Baby Boomers era also marked the beginning of the Women’s movement and the emergence of Feminism.

The Baby Boomers period was a very complex one in terms of how this generation’s world was affected and is reflected in their behaviors, values, beliefs and characters. The Matures laid the groundwork for the United States to become an influential member of the world community. The Boomers came behind them, with their intense work ethic and their competitive nature; they got  US productivity to the forefront of the world community.

Today, the Boomers are in control of business, government, and culture. They are the CEOs of most companies, executives, faculty professors, supervisors and managers; they dominate the workplace.

Boomers are still working very hard, but questioning whether it was worth it, as they have seen massive layoffs and downsizing caused by the tough economic conditions. Boomers are currently changing their outlook on work, and reexamining their values concerning work, family and culture.

• Baby Boomers’ generation marked the highest birth rates ever in the US.

• Famous examples of the Baby Boomers’ generations: Bill and Hilary Clinton, The Beatles, President Obama, Oprah, Tony Blair, George W. Bush, Bill Gates and Steven Jobs.

• Their music rocked. Rock and Roll was an expression of their generational identity. They listened to the Beatles, Motown sounds, Beach Boys, Rolling Stones, and The Supremes. The real revolution was the transistor radio that was portable and could be carried everywhere. Colored TVs as well as the Peace symbol also mark the era.

• Workplace: Boomers started the “Workaholic” expression. They care about getting the job done no matter how long it took. They believe that teamwork is a key to success, as well as building relationships. They love face to face long meetings. They are competitive and defined by their works and their work ethics.

• Family: Work came first; they worked very hard and for very long hours. That affected their families, hence the high rate of divorce of the Boomers’ generation. Two income homes started to bud, as women entered the workplace in big numbers.

• Leadership: They changed the McGregor’s management style from Theory X to Theory Y, a participative and collaborative style of management. They respect power and achievements.

• Culture Ethos: Individuality, the “ME” generation. Rebuilding was their motto. Demanding personal freedoms, individually seeking personal fulfillment. They looked at education as a birthright.

• Communications: Somewhat formal and through structured networks. They choose face-to-face conversations, and practice diplomacy.

• Recognition and motivation: Public acknowledgement and career advancement counted the most. They love to hear how much they are valued and how much they are needed. Success is displayed by certificates, trophies and plaques.

• Technology: Necessary for progress and advancement.

• As a customer: They worked too long and too hard, interested in products that save them time and put them in control of their lives. They want products customized for them, the individual. They want also want products that reflect status and success. Famous brand names reflect these qualities: Mercedes, BMW, Cartier etc…

Generation X will be discussed in the next post.

Till then, remember Diversity starts at home,

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr