Age Diversity: Generational Gap: GEN Y

Age Diversity: Generation YIn the previous posts, I discussed the Matures, continuing the sequence; we met the Baby Boomers, Generation X or GEN X, and now I introduce Generation Y or GEN Y.

 

This is about Generation Y, otherwise called GEN Y, Millennials, Generation Next. They are 25 to 34 years old, and are 70 to 80 millions in the United States.

Gen Y, are shaped by their early experiences which created filters through which they see the world, and directly impact how they navigate their worlds. Events like the 9/11 attacks, The Columbine high school attack, Oklahoma City bombing, Iraq and Afghanistan wars wrought their world. They see themselves as extension of technology; Reality TV is also a way of life for them.

They were brought up in small families, one in four of Gen Y parents are college-educated. More than 50 percent of Gen Y in the United States are immigrants, or children of immigrants. They shaped the face of politics in the 2008 US elections through the use of social media. They are recognized as playing a major role in electing the nation’s first black president.

They are witnessing corporate greed, exposure of Ponzi schemes, and industry bailouts, and worldwide economic crisis.

The Y’ers have been defined by some as narcistic, self absorbed, and not reliable. Their heroes are not political figures or movie stars but regular people in their circles as teachers, family member or the firemen and police men like the ones that responded to the 9/11 attacks and risked their lives. .
• They are the fastest growing demographic at the workplace

• Famous examples of Gen Y: Zuckerberg, Justin Timberlake, Beyonce, and Michael Phelps.

• Musical Era: Back street boys, N Sync, Black Eyed Pea, Rihanna and Lady Gaga.

• Workplace: Work for deadlines not necessarily schedules, they value blending that is why they prefer working in open spaces and hate the closed door offices. They like to shop for both employers and vendors they remain connected 24/7, not your typical nine to five employees. They are multi-taskers, tech savvy, but they need immediate constant feedback, as well as mentors. They are socially responsible; believe in good causes and the environment; prefer to work for companies with the same values. They are critical of the ethics and morality of business.

• Family: Gen Y is comfortable living with their parents, maintaining close ties with their families. Friends are global and can be online. Gen Y has been the busiest generation of children, parents and teachers micromanaged their lives, leaving them with little free time. It is very common to hear them say my mother or father is my best friend.

• Leadership: They are redefining the rules; they value autonomy, and are restless. They are individuals with group orientations. They don’t look for leadership positions.

• Culture Ethos: They see education as important, but also expensive. They are participative in nature, embracing diversity. They have liberal attitudes toward issues such as gay marriage and interracial dating. They believe in volunteerism and service to communities. They are more involved in politics; and youth-driven activist organizations build grassroots movements for various social and political causes.

• Loyalty: They value personal freedom and autonomy, they are loyal to people either they work with or play with.

• Communications: Casual, instant, personal and direct; eager to please. They rather communicate with text messages and IMs. They will not listen to voice mails. They are connected online all day through their laptops, and cell phones.

• Recognition and motivation: They have high expectations and clear goals. They prefer individual public recognition, as they like attention and exposure. They like to be valued for their opinions; they will work hard to have opportunities to broaden their skills. They connect their actions to their personal and career goals. They get motivated by setting them up to work with other bright creative people, and by allowing them enough time and flexibility to live the life they want.

• Technology: They’re the first generation to grow up surrounded by digital media. 2/3 of them used computers before the age of five. They are connected 24/7. They are seen as the driving force behind the recent revolution in American political campaigning. They created new sites, and used existing ones as YouTube, and Facebook, to rally voters and raising money.

• As a customer: Gen Y wants to use the same tools as their peers but with a unique twist. They will consider a company’s products if the company is known for their humane attitude. They like technology-based products and look for more advanced tools to help them. They don’t trust companies’ marketing materials and check with online peers before making purchasing decisions.

The challenges and opportunities as well as solutions to the Generational gap links are attached.
Diversity starts at home,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com

(818)861 9434

 Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr pinterest

Contact me: Skype saharconsulting

Age Diversity: Generational Gap: GEN X

Age Diversity: GEN X

In the previous posts, I discussed the Matures, continuing the sequence; we met the Baby Boomers, and now I introduce Generation X or GEN X.

Gen X is between 35 and 45 years old, their lives shaped by Watergate, fall of the Berlin wall, the challenger explosion, 1st Gulf war, the Iran hostage crisis, and the Reagan Presidency. They witnessed the inception of home computers, video games, cable TV, and Internet.

Gen X grew up in families where the divorce rates were the highest ever. They were raised mostly in single parent homes, and called ‘latchkeys kids.’ They might understandably exhibit a suspicious attitude and tend not to trust others easily. Change is more or less the rule of their lives rather than the exception.

They feel that the government, church, military, and major corporations deserve their skepticism. The Xers’ attitude is: “There is nothing we can count on in the future, so we’ll focus short term and make sure each day has significance.” That is why they might have difficulty making long term commitments.
They are different from the matures and baby boomers to whom institutions still mean a great deal; Gen X sees institutions as deserving nothing but cynicism.

The Xers have been defined by some as spoiled and characterized by others as unmotivated, self-indulgent and impertinent, but just because they are skeptical about authority and seek work-life balance, doesn’t make them bad. Do you blame them? They have been told that they wouldn’t be as successful as their parents. They are the junior executives, directors and managers in the workplace.

• Famous examples of Gen X: Sarah Palin, Gavin Newsome, Michael Jordan, Lance Armstrong and Alex Rodriguez.

• Musical Era: Madonna, Ricky Martin, U2, Whitney Houston, Nirvana, Pearl Jam, Guns and Roses, Motley Crue, Bon Jovi and heavy metal bands. They saw the rise and fall of Disco. Gen X is sometimes called the MTV generation.

• Workplace: Reject the die-hard work ethics of their parents, the boomers. Respect talent and achievement over tenure. Value control of their time. They look for a person in whom they can invest loyalty, not a company. They question authority, see rules as flexible, protocol is second as they try to find the fastest ways to results and solutions. They tend to replace face to face meetings with emails to save time.

• Family: Mainly two income families; women entered the workplace in high numbers. Soccer Mom/Dad are expressions used to describe Gen X as parents. They value work-life balance as well as freedom and responsibility. They are cautious with their money and tend to save it.

• Leadership: Rules are flexible, cooperation is more important. They do challenge authorities.

• Culture Ethos: They are the highest educated generation. They accept diversity, being diverse in such aspects as race, religion, ethnicity and sexual orientation. They try to have fun, avoid stress and burnout. Their loyalty is to their individual career goals. They change jobs an average of every three years.

• Communications: Want open communication regardless of position, title, or tenure. Communication is casual and direct. They use electronic gizmos. They see long meetings as waste of time, and may be answering emails on their Blackberries during a meeting. Time is money.

• Recognition and motivation: A balance of fair compensation (immediate) and ample time off as rewards is the best way they feel recognized. They can be more motivated if they are told to forget the rules and do things their own way.

• Technology: They started the Internet and are very familiar and comfortable with their PDAs, BBs, smart phones, and laptops. They embrace technology as a way to control their lives

• As a customer: They believe in “prove it to me” and they don’t trust the traditional sales techniques, hard sell or marketing gimmicks. They want options and choices to suit their preferences. They rely more on peer to peer referrals than any other generation. As customers, Gen X are very loyal.

Next comes Gen Y, Diversity starts at home,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com

(818)861 9434

 Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr pinterest

Contact me: Skype saharconsulting

Ethical Leadership in Diverse Environments 1

First published on Technorati: 
http://technorati.com/lifestyle/article/ethical-leadership-in-diverse-environments-1/

 

The recent Penn State scandal, what transpires from it, and how it was handled by many or not has been fascinating to me.It highlighted the diversity of how different people see or practice ethics. Supporting “Coach Patterno” students had pleasure turning over cars and starting fires while others were outraged having vigils for the victims.

Some knew or witnessed little children allegedly being molested, hurt and raped at Penn State; and just turned the other way. How do we as human beings define ethics and priorities? Do we sacrifice ethics for the sake of priorities, even if misguided? Was winning and having a football team at Penn State more important than protecting children?

Our country is diverse, and this is the beauty of it. Diversity is supposed to bring us all together to a greater good, to better solutions, to better outcomes. I still want to believe in that, despite witnessing leaders like Coach Patterno, that has been a role model for over 40 years, knowing about the children being harmed; and either didn’t care or just felt that it was more important to win and maintain the status quo.

Ethics are ethics and exist in any culture; they are the standards of right and wrong that influence behavior. What is considered unethical in some cultures is considered ethical in others. But harming the people we are supposed to protect is unethical in any culture and no matter how diverse our backgrounds are.

Integrity is an important trait of effective leaders in any culture, and ethics and trust are part of integrity.
Recently we have seen many leaders from diverse backgrounds lose their way. A French politician, inspiring President, and former head of International Monetary fund allegedly accused of rape; a Republican US Senator (Nevada) paying off people to cover an extra-marital affair; a previous CEO for Hewlett-Packard falsifying expense reports covering a relationship with a contractor; dictators in the Middle East like Mubarak and Gadhafi that were aspiring great leaders at the beginning.

 

All these diverse leaders were successful and at the top of their game, their subsequent behaviors are shocking, making me wonder what made them lose their way?
• Was status more important to them than ethics; was money, wining, greed their priorities?
• What turned them to be unethical toxic leaders?
• What made them risk everything they had?
• Did they think they were above the law? And rules that applied to everyone else did not apply to them?
These leaders that lost their way didn’t get to leadership roles to do wrong or be unethical, yet they did. The reason is that at a certain point they lost their ethics, their moral compass and direction, making the other side look greener.
Ethical leadership across any culture, either personal or organizational, requires courage, and the ability to do the right thing at the risk of rejection and loss.
As human beings including the leaders, as diverse as we are, share the need to be liked by others, fitting in without rocking the boat, we take risks when we challenge status quo by speaking our mind and fighting for what we believe is right and it requires courage.

Courage means we do the right thing in spite of fear and it is difficult. It requires taking responsibility for our mistakes and failures, rather than trying to cover them up or blaming others.

Moral and ethical values are important to our well being, it is not just about making money or wining or having an elite status, it is not right to lie, hide or even stretch the truth; Once a lie is made it triggers a domino’s effect of other lies, it has hidden costs, as loosing self-respect, reputation and morals

Leaders from any background should lead by ethical example and enforce ethical standards, because it is the right thing to do.
We will discuss ethical behaviors and more about courage in the next post.

Diversity starts at home,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Race And Discrimination

 

Race And DiscriminationFirst appeared on technorati

Race discrimination at the workplace is treating employees differently because of their race, color, or ethnic origin. People that have been rejected for employment, held from promotion, fired or otherwise harmed in their workplace because of race, then may have suffered race discrimination.

Here are some simplified examples of potentially illegal race discrimination:

Job Classification: At your workplace your responsibilities have increased over time, but your job classification and pay has remained the same, other colleagues at your same level of employment from a different race have their job classification and pay adjusted to reflect their increased responsibilities.

Hiring/ Firing/ Promotions:
1- You apply for a job for which you have experience and excellent qualifications, but you are not hired because some of the company’s long-time clients are not comfortable dealing with descendants of a particular race that you belong to.
2- You are told that you are being laid off due to company cutbacks and reorganization, while other employees with the same job and with less seniority than you keep their jobs.
3- You have worked for your company for several years, receiving exemplary reviews and an employee-of-the-year award, yet each of the five times you have applied for promotions, the positions you applied for are instead filled by less qualified people of a different race.

Pay: You worked your way up to a higher position, a project manager with similar training and work experience was recently hired, and you find out that he will be paid more than you. You are a top salesperson for your company, but are moved to a less desirable territory because it is a minority neighborhood, while another employee with much lower sales is given your territory and client base, enabling him to make much more in commissions than you will make for several years.

Harassment: One of your coworkers thinks it’s “funny” to use the slurs and racial jokes in conversation; these comments make you very uncomfortable, and you’ve asked him to stop, but he tells you that you need to get a sense of humor; the boss tells you to ignore him, but doesn’t talk to or discipline your coworker for his harassing behavior

 

Some employees experiencing race discrimination may also experience other forms of illegal discrimination as well, such as age, sex, or disability discrimination. Discrimination against African-American males may be illegal even if an employer does not discriminate against African-American females.

Federal law prohibits basing employment decisions on stereotypes and assumptions about abilities, traits, or the performance of individuals of certain racial groups. It makes illegal both intentional discrimination as well as job policies that appeal neutral but in fact are not job-related and disproportionately harm workers of certain races or disabilities.

Title VII of the Civil Rights Act of 1964 (and its amendments) is a federal law that protects individuals from discrimination in employment based on race. Title VII makes it illegal for an employer to discriminate against individuals because of their race in hiring, firing, and other terms and conditions of employment, such as promotions, raises, and other job opportunities.

The laws of most states also prohibit discrimination based on race. The Equal Employment Opportunity Commission (EEOC) is the agency of the federal government responsible for investigating charges of job discrimination relating to race discrimination in workplaces of 15 or more employees. Most states have their own agencies that enforce state laws against discrimination.

Victims of race discrimination can recover remedies that include:
• Back pay
• Front pay
• Promotions
• Hiring
• Reinstatement
• Damages as (emotional pain and suffering)
• Punitive damages (damages to punish the employer)
• Other actions if needed to level the field for the person discriminated against as if the discrimination had never occurred.

Remedies also may include payment of:
• Court, and attorneys’ fees
• Expert witness fees

An employer may be required to post notices to all employees addressing the violations of a specific charge and advising them of their right to be free from discrimination, harassment, and retaliation. If necessary, such notices must be accessible to persons with visual or other disabilities that affect reading.

The employer also may be required to take corrective or preventive actions with regard to the person(s) responsible for the discrimination, take steps to minimize the chance it will happen again, as well as stop the specific discriminatory practices in the case. Your state law may allow for greater or different remedies.

Diversity starts at home.

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

 

 

Diversity Equals Positive Work Environment

First appeared on Technorati: http://technorati.com/lifestyle/article/diversity-equals-positive-work-environment/#ixzz1TndkVPib

Diversity_ Positive work environmentA 2006 survey by Gallup Management Journal found that 56 percent of the US workforce are “not-engaged,’ or sleepwalking through their workday, costing their organization money by putting in time without any passion or personal involvement. Fifteen percent of the United States workforce is “actively disengaged,” where employees are unhappy and manifest their unhappiness not only by undermining the efforts of the engaged employees, but also by creating a hostile work environment that is toxic for all employees possibly leaing to workplace violence. In April 2009, the U.S.Bureau of Labor Statistics published a press release reporting that the usual weekly earnings of wage and salary workers for the first quarter of 2009 were: “Median weekly earnings of the nation’s 100.2 million full-time wage and salary workers were $738 in the first quarter of 2009.” A yearly median salary will be $38,376.00 ($738X52 weeks), the actively disengaged employee will cost their employer 41 percent of their annual salary i.e. $15,922.00. Multiplying that by 15 percent of the workforce, and it demonstrates employer’s loss of millions, if not billions of dollars. Gallup estimates the lost productivity of actively disengaged employees costs the US economy $370 BILLION annually. In February 2010, the number of employees voluntarily quitting surpassed the number being fired or discharged, according to the Bureau of Labor Statistics. The issue becomes how long an organization can afford to survive before dealing with the problem of actively disengaged and disgruntled employees. The solution is available for a fraction of the cost of the loss incurred by these organizations. The solution is fostering a positive work environment through diversity and inclusion, training, action plan, execution and follow-up. Creating an organizational culture where all employees feel valued and a vital part of the organization.

Positive work environment is created when the employees feel that they are part of a team working collectively with the senior management towards common goals, be part of decision making and collaborate towards the success of the organization.

Culture will eat strategy for lunch anytime of the day, so it becomes evident why a culture of respect and acknowledgment goes a long way.

The foundation of positive work environment lies on the commitment of every single person at the organization to engage with each other, manage diversity and inclusion, transparency, develop cross-cultural leadership skills, and being accountable for their individual actions, progress and goal achievements.

The most successful workplaces are those in which everyone works well together to create a positive work environment by living the mission, vision and core values of the organization, in alignment with its culture of respecting the diverse talents, valuing and embracing the differences.

In a positive work environment teamwork is appreciated and builds on each others’ strengths and abilities; a strong belief that every single employee is unique and bring their own unique abilities and capabilities to the table and have the right to be treated with dignity and respect; Diversity & Inclusion are weaved through the threads of the organization’s culture where exclusive clubs and ISMs do not exist

Diversity starts at home.

 

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Diversity And Isms

Diversity and IsmsToday, I found a card on top of our mailbox, it read “Love your race”, and the back read”Stop affirmative action” with a link to a website that spewed hatred, with messages as: “We must have new societies throughout the White world which are based on Aryan values and are compatible with the Aryan nature. We do not need to homogenize the White world. What we must have, however, is a thorough rooting out of Semitic and other non-Aryan values and customs everywhere.”

I stopped for a second in disbelief, not because of the intolerance, and hate messages but because it was so blatant, and destructive.

When cultural differences present themselves in any community it can go either way depending on the surrounding factors. They can become an advantage; conflicts can arise or even worst the symptoms of “Isms” start showing when people don’t coexist peacefully.

Racism is perhaps the most problematic of these “Isms”. Simply put, racism is hatred without bounds. It affects all types of organizations and societies.

Racism is when people dislike others simply because of their race, color, religion, gender or even sexual orientation. Those infected by this hatred cannot work well in a diverse environment as they are overcome by their “ISM.”

Sexismclassismableismhomophobiaxenophobia and ageism are also other “Isms.” Although homophobia and xenophobia are not necessarily “Isms,” they are based on hatred.

Many of the “Isms” are the result of a lack of understanding of the various cultures in society. Many individuals confuse culture with race, and lack of communication or knowledge regarding that particular culture creates additional turmoil due to this lack of understanding.

Culture is not only about race or ethnicity but is about common characters such as age, gender, race, religion, sexual orientation, physical ability, education, marital and parental status that allow people within a group to have a common identity.

For example, some Native Americans are raised in a tribal group that does not permit compliments in front of peers in public. Therefore, a Native American individual may exhibit displeasure at a public compliment, not because they are unappreciative, but because it is against their beliefs. However, if the person complimenting him does not understand that, they may take offense to it.

When English is a second language or poorly spoken, language can create misunderstandings leading to issues of loyalty. This lack of understanding often leads to xenophobia, a fear of anything that is foreign or unknown.

In a multicultural diverse society, zero tolerance for racism and prejudice should be adopted, celebrate the uniqueness of each culture, learn from it and use it as strength for our community or organization to build a stronger culturally diverse nation. Diversity and multiculturalism are NOT affirmative action created to right a wrong, and was not created to adversely impact anyone.

Granted, there have been cases where some organizations mistakenly applied Affirmative action alienating deserving employees to be employed or promoted because they were not minorities. Does it justify intolerance? Does it justify racism and prejudice? 
Diversity and multiculturalism should neither be a demand for special rights for minorities, a threat to protecting one’s own cultural identity and safety, nor a majority ruling.

First, we all need to confront our own bias and prejudice first. Who gets to decide what is normal? Who gets to decide who is right and who is wrong and most of all who are we to judge? We are all human beings sharing more or less the same values and desires, it is not a Kumbaya song, but is reality. We all have in common the love of our families, yearn for freedom, want to love and be loved, want to be safe, want to trust and be trusted, be equal in our rights and responsibilities, and most of all we all look for happiness.

Diversity is about dignity, respect and most of all being human. We spend too much time looking for our differences when we have so much in common to celebrate. We keep looking at the five percent differences while ignoring our ninety five percent commonalities. Join me in looking for our similarities rather than our differences to embrace our different cultures in harmony.
Diversity starts at home.

 

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com 

(818)861 9434 

 

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Diversity Challenges

Diversity ChallengesFirst appeared on Technorati: 
http://technorati.com/lifestyle/article/diversity-challenges/#ixzz1PYLCI4vt

Work place discrimination charges filed with the U.S. Equal Employment Opportunity Commission (EEOC) hit an unprecedented high of 99,922 during the fiscal year of 2010.

EEOC (Equal Employment Opportunity Commission) that has a the task of ending employment discrimination in the United States by allowing individuals to sue private employers for discrimination, and serves as an adjudicatory for any claims of discrimination brought against federal agencies.

That means that we still have a big problem with discrimination and application of diversity and inclusion – finding the barriers to diversity and inclusion can guide the way to finding solutions to at least decrease the amount of these claims, and can help building bridges in the workplaces for better harmony and inclusion.

Diversity goes way beyond race, color and religion. Diversity is the many differences between individuals including race, culture, gender, sexual orientation, age, physical abilities, socio-economic, jobs, education, geographical locations, personalities, and even diversity of thoughts. Diversity is what makes each and everyone of us unique

Diversity means challenge and to overcome the “isms” such as racism, ageism, sexism, and homophobia. These issues cause many rifts in a successful society and workplace and often prevent goals of the organization and the teams within from accomplishing their goals and achieving their missions.

Most importantly, leaders must be aware of these challenges in order to rise above them and lead successful teams, while also reaping the many benefits that diversity provides.

There are several challenges to diversity that exist including:

  • Fairness: Diversity creates questions about fairness because discrimination and equality in the workplace is always a factor. Because of this, mechanisms must be put in place to assure that questions of fairness do not arise and to ensure that everyone in the organization is treated equally.
  • Management Complexity: It often seems easier to manage a group of people who all have the same or similar mindset, but these people do not always get along. However, in a homogenous group, there tends to be less conflict and management does not have to adjust their style. They do not need to approach or listen to people differently and they do not need to find new approaches to tasks, as they are always completed successfully using one method, if it is not broken why fix it?.
  • Differences versus Similarities: It is simpler to think that working with people that have similar backgrounds is easier. We don’t have to worry about different styles or understanding new perspectives. We also don’t have to adjust to different attitudes. 
  • Loyalty and Identity: As members of a homogenous group, we believe we know who we are. We don’t feel the need to constantly redefine ourselves and we don’t need to wonder if we can trust those new people with new values, if they will back us up or if they will be loyal to the organization.

Although these all read as challenges, the fact is that these can also be benefits to diversity. When you find new approaches, you define innovation. Although it may be difficult to deal with, change is good.

Organizations that are flexible and willing to think clearly and outside of the box are able to use their diversity skills to make diversity work in their organization.

Diversity is mutual acceptance and value placed on differences among people with respect to age, class, ethnicity, physical and mental ability, race, sexual orientation, spiritual practice, and other human attributes. Workplace diversity means new opportunities for both employees and employers and that translates into more revenues.

 

Diversity Starts at home

Picture credit to thefreemanonline.org

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com 

(818)861 9434 

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Break Down Barriers to Cross-Cultural Communication

First appeared on Technorati:  
http://technorati.com/business/gurus/article/break-down-barriers-to-cross-cultural/#ixzz1LLnW0mVi

In the first part of the post: The business case of cross-cultural communication, the meaning of culture and the different aspects of diversity have been clarified.

Communication is a crucial element in relationships either personal or business. Effective communication is one of the foundations of leadership, diverse team building and cooperation. Effective communication can be the difference between a successful organization and a failing organization. It is directly tight to the bottom line revenues, to employee morale, retention, loyalty, and increased productivity which is directly related to increased profits.

Ineffective or lack of communication results in high turnover, inability to recruit or retain diverse talents, absenteeism, low morale and most importantly low productivity that leads to low revenues.

The real causes of ineffective or weak communication are excuses. In other words, the only things holding people back from great communication are themselves or their perceptions.

Any interruption or noise during the communication process causes a disconnect, or results in miscommunication. The communication process consists of 8 main items:

  1. The message: What is being communicated
  2. The source or the sender: Starts the decision to send a message, and define its purpose.
  3. Encoding: The message is generated through the source’s past experiences, perceptions, thoughts and feelings.
  4. The channel: The means, pathways or devices by which the messages are communicated. Channels can be verbal or non-verbal.
  5. The receiver: The person (persons) who attend to the source’s message
  6. Decoding: Interpreting the message by the receiver based on their past experiences, perceptions, thoughts and feelings.
  7. Feedback: Receiver responds to sender showing understanding or not. Feedback can also be total silence.
  8. Noise: Any interference with the transmission of the message that will inhibit the proper understanding of the message and can act as a barrier.

Knowing the common barriers to effective communication, makes it easier to either avoid them or even better find a solution to these barriers. The most common barriers are:

  1. Physical: Can be an actual physical structure or distance: Walls, desks, cubicles, doors, or being located in different buildings or rooms. Physical barriers are also anything that causes distractions or breaks concentration as background noises in case of continuous phone ringing and loud music, or the room temperature either too low or too high
  2. Perceptual: No two people view the world the same way; we all have our own assumptions and perceptions tinted by our own past experiences, values and beliefs which can get in the way of productive dialogue
  3. Psychological: Being emotionally disconnected: Emotions or personal feelings that cause misunderstandings that hinder effective communication. A person’s emotion at the time the message is communicated can impact how it is sent or received. Fear, mistrust, happiness, sadness, anxiety, or anger are all strong emotions that can directly influence communication
  4. Gender: As it is said that men are from Mars and women are from Venus. Men and women think, speak and decide differently. Men approach the subjects from facts, wanting bottom line. Women have nurturing natures, love details as they need to build relationships and they hint in their communication where men are just direct to the point
  5. Generational: We have four generations interacting together at the workplace. Every generation has its own style of communication. To bridge the generational gap, we need to know the different times, and conditions surrounding each generation that influenced their lives a great deal.
  6. Language: Miscommunication occurs when people from different areas or companies are communicating and assign different meanings to words or are unfamiliar with the different terminology. Using slang as: slam dunk, throw me under the bus, stop on a dime, kick the bucket especially while communicating with people to whom English is a second language; using jargon (medical terms, IT people); dialects; or semantics all hinder effective communication.
  7. Cultural, racial and religious: We are all products of our environment. Our culture, race or religion are the lens through which we view the world and code or decode the messages we receive.

The communication continues in the next post

Diversity starts at home.

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

My profiles: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype/ saharconsulting

Cross-Cultural Communication

Cross-Cultural communicationLast weekend, I gave a presentation about cross-cultural communication. To my surprise, I found out that a vast majority of the population has a misguided perception that cultures are only about people’s skin colors, different ethnicities or religions, which is very surprising considering the emphasis that is being placed on diversity and the importance therein.

Also, many people didn’t quite grasp the difference between both communication and effective communication; and the concept that there is a difference between hearing and active listening.

Taking all of the above into consideration, I then decided to write this post about the actual definition of effective cross-cultural communication and why it is important to focus on it.

I always like to build a business case around any subject I tackle. When I researched the business case for communication these were the results:

1- The demographics in the United States are rapidly changing: It was perceived that the minorities in the United States will become majorities by 2050; but according to new data, we will see the shift earlier in 2042- 2043.
a- The Hispanic population will increase from 15 to 30 percent within the next 30 years
b- Asians will increase from five to eight percent
c- African Americans will increase only by one percent from 14 to 15 percent.
d- There is at least one million legal immigrants moving to the United States yearly
2- The increased number of female executives where inter-gender communications becomes vital
3- There are four generations communicating at work, where some even consider the presence of 5 generations (dividing generation Y to pre & post 9/11)
4- The buying power of the lesbian, gay, bi-sexual, and trans-gender community is increasing

We spend 70 percent of our daily time communicating with each other. Sustaining productivity and increasing revenues can come down to the point if communication is conducted effectively or not.

Let us go back for a moment to the cross-cultural term: it means communication across different cultures. The world around us especially in the United States is very diverse as demonstrated in the business case.

Diversity includes but is not limited to race, ethnicity, gender, age, religion, disability, sexual orientation; it also includes other factors like socio-economics, education, titles, job descriptions, geographical locations, and marital status, to the point where the diversity of thought, is also included.

And why do we care about diversity in communication? Because each category of diversity has its own culture and each culture has its own communication style, which should also be taken in consideration for product marketing campaigns to different segments of the market.

Then, we need to consider the individuals’cultures, social cultures and the organizational cultures. So, are we fighting a losing battle? In actuality it is much simpler than it sounds, although some flexibility and sensitivity to the different diversity factors and cultures is needed.

The subject might seem a no-brainer, but I have been surprised by how many people never thought about cross-cultural communication in this way. And most importantly:

Diversity starts at home.

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Is Glass Ceiling For Women a Myth? Part 3

First appeared on Technorati:
http://technorati.com/women/article/is-glass-ceiling-for-women-a3/

Breaking the glass ceilingIn the first part of this post we discussed the Glass Ceiling as being an invisible barrier against promoting women to senior executive roles; the second part discussed the obstacles faced.

Looking at the obstacles women face; it becomes evident that the problems are from both sides: women and organizations and since it takes two to tango- solutions have to originate from both sides:
A. Change organizations cultures
B. Women to learn how to brand themselves properly, project their leadership skills knowing how they are perceived

Easier said than done but here are some ideas to tackle the issues:

A- Organizations: Change the culture of the organization

1- Offer flexibility at the workplace for parents; and elderly care-takers especially women
2- Offer leadership training that is not bias towards male leaders
3- Have proper succession plans, including the proper assessments for female leaders, career development and training
4- Offer proper coaching, mentoring and sponsoring for promising female leaders
5- Research the acceptable work practices that can help women advance to senior positions instead of hindering them
6- Monitor the selection process of people for high visibility projects that can enhance a career
7- Offer incentive education re-imbursement for masters and doctorates programs for women
8- Have zero tolerance for stereotyping and discrimination against women – strong HR policies and departments are a great asset.
9- Have proper progressive performance evaluations and constructive feedback

B- Women Leaders:
1- Project their brands, and skills properly and assertively with confidence
2- Empower each other by forming and joining ERG and affinity groups to make their voices heard and to name the barriers and bias they might experience
3- Engage with the organizations in effective initiatives to change the organizations cultural barriers
4- Get rid of the “Glass Ceiling” excuse or as a fate defining issue, or fall under the self fulfilling prophecy to justify why they are not advancing. Acting as a victim is debilitating, we become what we work for.
5- Strategize a plan for your career: Plan properly for your S.M.A.R.T. goals, know what is needed to advance, get the required qualifications as education or certification or mentoring, 
6- Stand for themselves and speak-up; prevent others from assuming or trying to perceive their styles, competencies and abilities
7- Ask for feedback from managers or superiors, colleagues that they trust; take their comments into consideration as we are what we do – our actions, verbal and non verbal communications and behaviors affect how we are perceived. Never get defensive
8- Study and research what is needed as knowledge, skills and abilities needed to advance. It is fine to ask for help, seek coaching in areas identified as vulnerable
9- Knowing that it will not be easy, or comfortable, they will need to adapt to many changes along the way, get out of their comfort ones but who said life was easy? Look at career as being a adventure along the life journey.

Then, and may be then a path can be created to propel women through the glass ceiling to executive positions.

Diversity starts at home

 

Picture credit for http://www.nurseweek.com

Sahar Andrade

Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.
http://www.saharconsulting.com 

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting