Age Diversity: Generational Gap: GEN Y

Age Diversity: Generation YIn the previous posts, I discussed the Matures, continuing the sequence; we met the Baby Boomers, Generation X or GEN X, and now I introduce Generation Y or GEN Y.

 

This is about Generation Y, otherwise called GEN Y, Millennials, Generation Next. They are 25 to 34 years old, and are 70 to 80 millions in the United States.

Gen Y, are shaped by their early experiences which created filters through which they see the world, and directly impact how they navigate their worlds. Events like the 9/11 attacks, The Columbine high school attack, Oklahoma City bombing, Iraq and Afghanistan wars wrought their world. They see themselves as extension of technology; Reality TV is also a way of life for them.

They were brought up in small families, one in four of Gen Y parents are college-educated. More than 50 percent of Gen Y in the United States are immigrants, or children of immigrants. They shaped the face of politics in the 2008 US elections through the use of social media. They are recognized as playing a major role in electing the nation’s first black president.

They are witnessing corporate greed, exposure of Ponzi schemes, and industry bailouts, and worldwide economic crisis.

The Y’ers have been defined by some as narcistic, self absorbed, and not reliable. Their heroes are not political figures or movie stars but regular people in their circles as teachers, family member or the firemen and police men like the ones that responded to the 9/11 attacks and risked their lives. .
• They are the fastest growing demographic at the workplace

• Famous examples of Gen Y: Zuckerberg, Justin Timberlake, Beyonce, and Michael Phelps.

• Musical Era: Back street boys, N Sync, Black Eyed Pea, Rihanna and Lady Gaga.

• Workplace: Work for deadlines not necessarily schedules, they value blending that is why they prefer working in open spaces and hate the closed door offices. They like to shop for both employers and vendors they remain connected 24/7, not your typical nine to five employees. They are multi-taskers, tech savvy, but they need immediate constant feedback, as well as mentors. They are socially responsible; believe in good causes and the environment; prefer to work for companies with the same values. They are critical of the ethics and morality of business.

• Family: Gen Y is comfortable living with their parents, maintaining close ties with their families. Friends are global and can be online. Gen Y has been the busiest generation of children, parents and teachers micromanaged their lives, leaving them with little free time. It is very common to hear them say my mother or father is my best friend.

• Leadership: They are redefining the rules; they value autonomy, and are restless. They are individuals with group orientations. They don’t look for leadership positions.

• Culture Ethos: They see education as important, but also expensive. They are participative in nature, embracing diversity. They have liberal attitudes toward issues such as gay marriage and interracial dating. They believe in volunteerism and service to communities. They are more involved in politics; and youth-driven activist organizations build grassroots movements for various social and political causes.

• Loyalty: They value personal freedom and autonomy, they are loyal to people either they work with or play with.

• Communications: Casual, instant, personal and direct; eager to please. They rather communicate with text messages and IMs. They will not listen to voice mails. They are connected online all day through their laptops, and cell phones.

• Recognition and motivation: They have high expectations and clear goals. They prefer individual public recognition, as they like attention and exposure. They like to be valued for their opinions; they will work hard to have opportunities to broaden their skills. They connect their actions to their personal and career goals. They get motivated by setting them up to work with other bright creative people, and by allowing them enough time and flexibility to live the life they want.

• Technology: They’re the first generation to grow up surrounded by digital media. 2/3 of them used computers before the age of five. They are connected 24/7. They are seen as the driving force behind the recent revolution in American political campaigning. They created new sites, and used existing ones as YouTube, and Facebook, to rally voters and raising money.

• As a customer: Gen Y wants to use the same tools as their peers but with a unique twist. They will consider a company’s products if the company is known for their humane attitude. They like technology-based products and look for more advanced tools to help them. They don’t trust companies’ marketing materials and check with online peers before making purchasing decisions.

The challenges and opportunities as well as solutions to the Generational gap links are attached.
Diversity starts at home,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

 Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr pinterest

Contact me: Skype saharconsulting

Eight LinkedIn mistakes to avoid

LinkedIn is the only professional B2B networking site that exists today, with more than 165 Million users worldwide.  I have been for six years on LinkedIn; the core of my business is generated through LinkedIn.

I am one of the daily users of the Q&A LinkedIn forum; after seeing the same questions in the “Using LinkedIn” category asked few times every single day; I decided to write about them so they could help the new LinkedIn users

1-    Avoid creating duplicate accounts:  LinkedIn allows users only ONE personal profile.  A very common mistake that new LinkedIn members do is creating duplicate profiles without even realizing that they did that.

The results is the dilution of your brand and scattering of contacts and information over two or three profiles

The solution is simple: Make sure to add all your email addresses on your profile, including your business profile.  Make your primary email address a personal one in case you leave or change jobs.

You will also need to delete your duplicate profile and keep only one profile.

2-    Importing email address book: After new members sign up to LinkedIn, LinkedIn suggest that they import their email address books contacts to add as connections on LinkedIn.

This can be very tricky as in fine prints LinkedIn by defaults invite every single person in your address book, and then sends two invite reminders.  This can have a couple of negative repercussions

a-    The people that are invited get annoyed

b-    Some might even IDK (I Don’t Know) you; five of these will restrict your LinkedIn account.

c-     The only solution is to manually and individually withdraw, NOT delete these invites one by one and that might be very strenuous and time consuming

3-    Web Resources: LinkedIn allows you to add three web resources to your profile.  Many members just leave the generic “My website” or “My blog”.  It is highly suggested that you customize your web resources not only it does increase SEO to your sites but also help increase traffic to your sites as intended.

4-    Personal profile VS. Business profile: Many new LinkedIn users add their business name as their profile name.  This is against LinkedIn Terms of Service (ToS).  All LinkedIn profiles have to be personal with a first and last name.  If not LinkedIn can and will suspend the account.

Members can always add a company page based on their personal profiles as long as they have an email address on their domain name.

5-    Professional photo: Only a professional headshot is allowed as a profile photo.  There are some guidelines for the photo used.  Logos, QR codes, Family pictures, Pet pictures, or any other form of pictures are against LinkedIn Terms of Service (ToS) and the account can and will be suspended if found or flagged.  If LinkedIn removes your photo three times you will not be able to add any photos ever on your profile

6-    Vanity profile URL: It is important to customize or personalize the generic profile URK or link that LinkedIn assigns to your profile not only it eases the search for your name but also increases SEO as well.

7-    Not optimizing profiles: Using the proper keywords are a MUST to be found on LinkedIn and on the internet as a whole.  Placing the right keywords is the difference between having a LinkedIn profile and having a great LinkedIn profile.  There are five places to add your keywords on a LinkedIn profile:

a-    Tagline or the line under your profile name that acts as your brand message or USP

b-    Present job titles

c-     Past job titles

d-    Summary

e-    Skills

8-    Adding website or email address in the tagline: It is against LinkedIn Terms of Service to add your website address or email address in the tagline and your profile can be suspended.

Also adding LION or linking yourself to LinkedIn in any overt or covert way can get your profile suspended as well.

These are common missteps new LinkedIn users usually do, this blog is also a part of my upcoming social media eBook series; so stay tuned.

Cheers,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr pinterest
Contact me: Skype saharconsulting

7 Tips For Job Seekers- Part 2

This  is the seventh post of Christmas for job seekers, offering job tips for job seekers.  The previous posts discussed Finding a job through Personal branding for job seekersusing  personal branding  for job search , using LinkedIn for job search,  networking for job seekers, resume for job seekers, and 7 tips for job seekers – Part 1.

Tips for job seekersOn my seventh day of Christmas, my true love gave to me…

Tip 2 – Begin with the End in Mind

People in certain cultures like the U.S. culture define themselves by the degree of success they achieve either at work, or the house they own or the car they drive.  So when they lose their jobs they feel humiliated or feel that they lost their identity forgetting that they make the job and that the job doesn’t make them.

 

When job seekers start visualizing themselves where they want to be and how they will be in their new job they can start planning to get there   The “end” they begin to think about represents the purpose of their life and where the job will fit.   It is the general purpose of your life what does it mean to you, that you have control on how to maneuver your life and switch gears whenever needed to bring you the greatest satisfaction.

There are no short-cuts here.   We need to visualize what will become of our dream, define our vision and set the path to reach it to happen.  Until we have defined our vision – the big dream to which we will be working – we will be unable to reach it – we need to know where we want to go so defining what job you are seeking, in which industry, and name few companies in a list then you can start moving to execute your plan.  This habit provides a basic framework for us to re-align your efforts so that we will ultimately achieve our heart’s desire.

 Tip 3 – First Things First

 

This habit is about managing your time effectively.  Consider the simple urgent/ important, which plots the concepts of urgency and importance against each other; and represents where you are spending your time.

Developing a detailed time based strategy — and sticking to it becomes crucial to avoid anger and frustration.  The job-search must be balanced to take advantage of all potential opportunities. Focusing too much time in one area, such as job-hunting online, or trying for any job without specification will be just a waste of time.  First things to think assess where you are in your career if you lack the necessary experience to move into a new job, so find the time to volunteer or find internships or even part time jobs; if you do not have a big network chart time for networking either online or offline to increase your contact list that might help you find a job; or you may find you are lacking some skills, certifications, or education you need as minimum requirements to get hired — or even to get job interviews. So you will need to plan for time to take a course online or offline, get training, or certifications you need. Don’t be discouraged if you need additional education — regardless or your age or situation. There are many non expensive education resources like the one stop job centers or local community colleges.

Prioritize your projects, divide them to small goals, have a daily to do list, use a calendar or a journal and reward yourself when you finish part of your plan.

 

Tip 4 – Think Win Win

 

Think Win-Win is another mind attitude, it is about believing that when we think positively and foster an attitude that is committed to always finding solutions or remedies that will truly benefit both sides in any case.

 

Solutions do not, of course, exist in themselves; they must be created.  Even if we can’t visualize the solution at the moment, it does not mean that it doesn’t exist.

Start by developing a list of your key accomplishments, skills sets, talents, and abilities as discussed in the previous posts about self branding.  Focus on your best accomplishments, advantages and solutions that you can bring to a company and quantify them.  Think how your transferable skills, experience and talents can be a win for an employer, and a job can be a win for you.  Prepare your elevator speech, USP, and interviewing techniques.

 

The more you practice this habit, the more committed you will become as you find solutions which truly do benefit you and the other party.

 

Tomorrow is our last post of the season, if you liked any of the posts please let us know

Cheers, and best of luck

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com 
(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

 

 

 

 

Ethical Leadership in Diverse Environments 1

First published on Technorati: http://technorati.com/lifestyle/article/ethical-leadership-in-diverse-environments-1/

 

The recent Penn State scandal, what transpires from it, and how it was handled by many or not has been fascinating to me.It highlighted the diversity of how different people see or practice ethics. Supporting “Coach Patterno” students had pleasure turning over cars and starting fires while others were outraged having vigils for the victims.

Some knew or witnessed little children allegedly being molested, hurt and raped at Penn State; and just turned the other way. How do we as human beings define ethics and priorities? Do we sacrifice ethics for the sake of priorities, even if misguided? Was winning and having a football team at Penn State more important than protecting children?

Our country is diverse, and this is the beauty of it. Diversity is supposed to bring us all together to a greater good, to better solutions, to better outcomes. I still want to believe in that, despite witnessing leaders like Coach Patterno, that has been a role model for over 40 years, knowing about the children being harmed; and either didn’t care or just felt that it was more important to win and maintain the status quo.

Ethics are ethics and exist in any culture; they are the standards of right and wrong that influence behavior. What is considered unethical in some cultures is considered ethical in others. But harming the people we are supposed to protect is unethical in any culture and no matter how diverse our backgrounds are.

Integrity is an important trait of effective leaders in any culture, and ethics and trust are part of integrity.
Recently we have seen many leaders from diverse backgrounds lose their way. A French politician, inspiring President, and former head of International Monetary fund allegedly accused of rape; a Republican US Senator (Nevada) paying off people to cover an extra-marital affair; a previous CEO for Hewlett-Packard falsifying expense reports covering a relationship with a contractor; dictators in the Middle East like Mubarak and Gadhafi that were aspiring great leaders at the beginning.

 

All these diverse leaders were successful and at the top of their game, their subsequent behaviors are shocking, making me wonder what made them lose their way?
• Was status more important to them than ethics; was money, wining, greed their priorities?
• What turned them to be unethical toxic leaders?
• What made them risk everything they had?
• Did they think they were above the law? And rules that applied to everyone else did not apply to them?
These leaders that lost their way didn’t get to leadership roles to do wrong or be unethical, yet they did. The reason is that at a certain point they lost their ethics, their moral compass and direction, making the other side look greener.
Ethical leadership across any culture, either personal or organizational, requires courage, and the ability to do the right thing at the risk of rejection and loss.
As human beings including the leaders, as diverse as we are, share the need to be liked by others, fitting in without rocking the boat, we take risks when we challenge status quo by speaking our mind and fighting for what we believe is right and it requires courage.

Courage means we do the right thing in spite of fear and it is difficult. It requires taking responsibility for our mistakes and failures, rather than trying to cover them up or blaming others.

Moral and ethical values are important to our well being, it is not just about making money or wining or having an elite status, it is not right to lie, hide or even stretch the truth; Once a lie is made it triggers a domino’s effect of other lies, it has hidden costs, as loosing self-respect, reputation and morals

Leaders from any background should lead by ethical example and enforce ethical standards, because it is the right thing to do.
We will discuss ethical behaviors and more about courage in the next post.

Diversity starts at home,

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Diversity Equals Positive Work Environment

First appeared on Technorati: http://technorati.com/lifestyle/article/diversity-equals-positive-work-environment/#ixzz1TndkVPib

Diversity_ Positive work environmentA 2006 survey by Gallup Management Journal found that 56 percent of the US workforce are “not-engaged,’ or sleepwalking through their workday, costing their organization money by putting in time without any passion or personal involvement. Fifteen percent of the United States workforce is “actively disengaged,” where employees are unhappy and manifest their unhappiness not only by undermining the efforts of the engaged employees, but also by creating a hostile work environment that is toxic for all employees possibly leaing to workplace violence. In April 2009, the U.S.Bureau of Labor Statistics published a press release reporting that the usual weekly earnings of wage and salary workers for the first quarter of 2009 were: “Median weekly earnings of the nation’s 100.2 million full-time wage and salary workers were $738 in the first quarter of 2009.” A yearly median salary will be $38,376.00 ($738X52 weeks), the actively disengaged employee will cost their employer 41 percent of their annual salary i.e. $15,922.00. Multiplying that by 15 percent of the workforce, and it demonstrates employer’s loss of millions, if not billions of dollars. Gallup estimates the lost productivity of actively disengaged employees costs the US economy $370 BILLION annually. In February 2010, the number of employees voluntarily quitting surpassed the number being fired or discharged, according to the Bureau of Labor Statistics. The issue becomes how long an organization can afford to survive before dealing with the problem of actively disengaged and disgruntled employees. The solution is available for a fraction of the cost of the loss incurred by these organizations. The solution is fostering a positive work environment through diversity and inclusion, training, action plan, execution and follow-up. Creating an organizational culture where all employees feel valued and a vital part of the organization.

Positive work environment is created when the employees feel that they are part of a team working collectively with the senior management towards common goals, be part of decision making and collaborate towards the success of the organization.

Culture will eat strategy for lunch anytime of the day, so it becomes evident why a culture of respect and acknowledgment goes a long way.

The foundation of positive work environment lies on the commitment of every single person at the organization to engage with each other, manage diversity and inclusion, transparency, develop cross-cultural leadership skills, and being accountable for their individual actions, progress and goal achievements.

The most successful workplaces are those in which everyone works well together to create a positive work environment by living the mission, vision and core values of the organization, in alignment with its culture of respecting the diverse talents, valuing and embracing the differences.

In a positive work environment teamwork is appreciated and builds on each others’ strengths and abilities; a strong belief that every single employee is unique and bring their own unique abilities and capabilities to the table and have the right to be treated with dignity and respect; Diversity & Inclusion are weaved through the threads of the organization’s culture where exclusive clubs and ISMs do not exist

Diversity starts at home.

 

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Diversity And Isms

Diversity and IsmsToday, I found a card on top of our mailbox, it read “Love your race”, and the back read”Stop affirmative action” with a link to a website that spewed hatred, with messages as: “We must have new societies throughout the White world which are based on Aryan values and are compatible with the Aryan nature. We do not need to homogenize the White world. What we must have, however, is a thorough rooting out of Semitic and other non-Aryan values and customs everywhere.”

I stopped for a second in disbelief, not because of the intolerance, and hate messages but because it was so blatant, and destructive.

When cultural differences present themselves in any community it can go either way depending on the surrounding factors. They can become an advantage; conflicts can arise or even worst the symptoms of “Isms” start showing when people don’t coexist peacefully.

Racism is perhaps the most problematic of these “Isms”. Simply put, racism is hatred without bounds. It affects all types of organizations and societies.

Racism is when people dislike others simply because of their race, color, religion, gender or even sexual orientation. Those infected by this hatred cannot work well in a diverse environment as they are overcome by their “ISM.”

Sexismclassismableismhomophobiaxenophobia and ageism are also other “Isms.” Although homophobia and xenophobia are not necessarily “Isms,” they are based on hatred.

Many of the “Isms” are the result of a lack of understanding of the various cultures in society. Many individuals confuse culture with race, and lack of communication or knowledge regarding that particular culture creates additional turmoil due to this lack of understanding.

Culture is not only about race or ethnicity but is about common characters such as age, gender, race, religion, sexual orientation, physical ability, education, marital and parental status that allow people within a group to have a common identity.

For example, some Native Americans are raised in a tribal group that does not permit compliments in front of peers in public. Therefore, a Native American individual may exhibit displeasure at a public compliment, not because they are unappreciative, but because it is against their beliefs. However, if the person complimenting him does not understand that, they may take offense to it.

When English is a second language or poorly spoken, language can create misunderstandings leading to issues of loyalty. This lack of understanding often leads to xenophobia, a fear of anything that is foreign or unknown.

In a multicultural diverse society, zero tolerance for racism and prejudice should be adopted, celebrate the uniqueness of each culture, learn from it and use it as strength for our community or organization to build a stronger culturally diverse nation. Diversity and multiculturalism are NOT affirmative action created to right a wrong, and was not created to adversely impact anyone.

Granted, there have been cases where some organizations mistakenly applied Affirmative action alienating deserving employees to be employed or promoted because they were not minorities. Does it justify intolerance? Does it justify racism and prejudice? 
Diversity and multiculturalism should neither be a demand for special rights for minorities, a threat to protecting one’s own cultural identity and safety, nor a majority ruling.

First, we all need to confront our own bias and prejudice first. Who gets to decide what is normal? Who gets to decide who is right and who is wrong and most of all who are we to judge? We are all human beings sharing more or less the same values and desires, it is not a Kumbaya song, but is reality. We all have in common the love of our families, yearn for freedom, want to love and be loved, want to be safe, want to trust and be trusted, be equal in our rights and responsibilities, and most of all we all look for happiness.

Diversity is about dignity, respect and most of all being human. We spend too much time looking for our differences when we have so much in common to celebrate. We keep looking at the five percent differences while ignoring our ninety five percent commonalities. Join me in looking for our similarities rather than our differences to embrace our different cultures in harmony.
Diversity starts at home.

 

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)
http://www.saharconsulting.com 
(818)861 9434 

 

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Diversity Challenges- Stereotyping

Diversity ChallengesFirst appeared on Technorati:  http://technorati.com/lifestyle/article/diversity-challenges-stereotyping/

We discussed the Diversity Challenges in the last post. An important item in the diversity challenges is stereotyping, so let us start by defining it.

Stereotypes lead to assumptions and conclusions based on a person’s race, gender or sexual preferences. Making these assumptions and conclusions then leads us to discrimination. Stereotypes can be about race, religion, gender, age, disabilities, income, geographical locations.

Stereotyping, has its root in prejudice, is an unjustified negative attitude based on a person’s group or class identity acquired either through past personal experiences or through preconceived wrong beliefs. It includes having an attitude, opinion, perception, or belief about a person or group.

Stereotype is a mental picture developed as a result of a myth. People don’t often realize manifestations of their own bias and prejudice towards others.

A clear example is shown in the case of a Republican official, from Orange County, Ca, a couple of months ago; forwarding an email to some friends depicting an image of a family of chimpanzees, with the superimposed face of President Barack Obama over the baby chimp’s face. The caption read, “Now you know why no birth certificate; thinking it was just a joke. She apologized by saying that she has never been a racist; she just thought it was funny

While we are not judging the behavior, the morale of the story is that we can have our own bias and not even be aware of it, which is the real challenge when it comes to diversity, inclusion, and acceptance.

Important also to note that there a fine difference between generalization and stereotyping. Generalization is a starting point indicating common trends and patterns, for beliefs and behaviors that are shared by a certain group, to make it a bit easier to study its culture, and that there are individual differences even within the same group of people

While generalizing is a positive, stereotyping that might seem similar, functions differently, and can negatively influence interpersonal interactions. Stereotyping is an ending point and can be defined as the process by which people acquire and recall information about others based on their race, sex, religion, etc.

To understand the difference: If I assume that all Middle Eastern are Muslims is stereotyping as a good percentage is Christian, Jewish, Druze or Baha’i. But if I ask myself if a Middle Eastern is Muslim I am making a generalization

One of the publicized stereotypes in the workplace is the “gender” stereotypes, indicated in class action lawsuits as the Wal-Mart and the recent KPMG case.

Gender issues often have a strong impact on a workplace because these types of issues elicit different communication styles and perceptions. These issues can also lead to sexual harassment and other types of discrimination and those that are very subtle. However, these issues are not limited to gender issues, but also include sexual issues, cultural issues and lifestyle issues.

Gender issues are excellent for exploring how stereotypes develop and discrimination occurs. For instance, women often feel undervalued in the workplace, while men often think that they cannot do the same jobs as them. This is a classic stereotype.

Age is another issue, including whether an employee is too old or too young for their position. For instance, Gen Y are presently in leadership positions at the workplace, some may wonder whether they have enough experience for their position as well as life in general.

Sexual orientation issues also arise causing stereotypes and discrimination. As more gay men and lesbian women make their presence known in the workplace and openly talk about their sexuality and partners, many people simply do not understand it. These people are often the center of disrespectful jokes and commentary. Organizations are also openly hiring these individuals into managerial positions. These types of situations often cause tension and even violence between these individuals.

Individuals with disabilities might also be stereotyped and discriminated against. Although the Americans with Disabilities Act of 1990 ensures workplace corrections so that disabled people can work easily in their positions, they often feel as though they are left out of the office culture.

Stereotyping and discriminating against certain people and classes that are mostly protected by law, not only affects the bottom line revenues of the workplace, but decreases morale, where employees are disengaged, increase absenteeism, diminishes the capability of recruiting and retaining talents. All these factors will not only decrease productivity, but also subjects the organization to major lawsuits that costs million of dollars in settlements and punitive damages, with a risk to tarnish its reputation forever and can be detrimental to small and middle size businesses.

Diversity starts at home.

Sahar Andrade, MB.BCh
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC. - Home of the D.I.A.L.O.G.™ Programs
Diversity& Inclusion in Active Leadership Organizational Growth
(Exchanging Ideas through Conversation)

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting

Respect For Human Dignity

Respect Human DignityHow many of us get those chain jokes in our mail boxes daily; jokes about gays, older people,  Polish people, some about women, Muslims, Jews,  etc…and the list goes on.    

These jokes that may be intended to be funny can be taken the wrong way, and be considered of extremely bad taste. How do you react to these jokes?  

Do you delete them or just hit the forward button to the next person that will do exactly the same thing. Did you ever stop and think that these jokes might be offending to  someone else, even if they don’t speak up and voice their discontent? Did you ever stop,  and put yourself in their shoes and how they could feel excluded?  Did you know that this could be considered a type of harassment?

Harassment is verbal or physical conduct that belittles and shows hostility or aversion towards an individual or a group because of their race, color, religion, gender, sexual orientation age or any other characteristics protected by law.

Harassment causes an uncomfortable feeling that can distract a person from doing their job if done all the time. It is abusive words or phrases, jokes, slurs or negative stereotyping, threatening, intimidating, or hostile acts that are derogatory or disrespectful, even if not intended. Describing these actions as being insensitive is a major understatement, as well as using expressions like: you people, you all look-alike,  learn to speak English, you foreigners, very articulate for a Puerto Rican, all men are the same, older people can’t handle technology… 

You will be surprised how many of these expressions I have heard and how many of these jokes I have seen, and the sad part is that whoever is expressing them don’t feel that they being insensitive, or wrong, and  they actually ask you what happened to your sense of humor.  Humor? I wasn’t aware that hurting someone’s feelings these days was called humor.

Humor is required in every aspect of our lives, I am not asking anyone here to walk on egg shells, I am not asking anyone to inconvenience themselves, but at  least be aware of what you say or act and how do you say it.  

All what I am asking for is RESPECT one another. Understanding sensitivity in the workplace is a step forward to instill respect. Harassing conduct is never justified; not knowing it is harassment is not a legal defense. Wherever there is harassment; morale suffers and as a result: Productivity decreases; absenteeism and employee turnover are high, inability to hire or retain talents; legal fees to defend the lawsuits in courts soar, and damage to the company’s image and reputation can be permanent.  Bottom line loss of revenues is the result.

Why do people keep their silence and don’t correct the wrong, and what are the ways to handle these sticky situations?  – that is what I will discuss in the next post 

Diversity starts at home, Inclusion starts with each one of us,

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.
(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr 

Contact me: Skype saharconsulting   

Picture credits:jemima.files.wordpress

Break Down Barriers to Cross-Cultural Communication

First appeared on Technorati:  http://technorati.com/business/gurus/article/break-down-barriers-to-cross-cultural/#ixzz1LLnW0mVi

In the first part of the post: The business case of cross-cultural communication, the meaning of culture and the different aspects of diversity have been clarified.

Communication is a crucial element in relationships either personal or business. Effective communication is one of the foundations of leadership, diverse team building and cooperation. Effective communication can be the difference between a successful organization and a failing organization. It is directly tight to the bottom line revenues, to employee morale, retention, loyalty, and increased productivity which is directly related to increased profits.

Ineffective or lack of communication results in high turnover, inability to recruit or retain diverse talents, absenteeism, low morale and most importantly low productivity that leads to low revenues.

The real causes of ineffective or weak communication are excuses. In other words, the only things holding people back from great communication are themselves or their perceptions.

Any interruption or noise during the communication process causes a disconnect, or results in miscommunication. The communication process consists of 8 main items:

  1. The message: What is being communicated
  2. The source or the sender: Starts the decision to send a message, and define its purpose.
  3. Encoding: The message is generated through the source’s past experiences, perceptions, thoughts and feelings.
  4. The channel: The means, pathways or devices by which the messages are communicated. Channels can be verbal or non-verbal.
  5. The receiver: The person (persons) who attend to the source’s message
  6. Decoding: Interpreting the message by the receiver based on their past experiences, perceptions, thoughts and feelings.
  7. Feedback: Receiver responds to sender showing understanding or not. Feedback can also be total silence.
  8. Noise: Any interference with the transmission of the message that will inhibit the proper understanding of the message and can act as a barrier.

Knowing the common barriers to effective communication, makes it easier to either avoid them or even better find a solution to these barriers. The most common barriers are:

  1. Physical: Can be an actual physical structure or distance: Walls, desks, cubicles, doors, or being located in different buildings or rooms. Physical barriers are also anything that causes distractions or breaks concentration as background noises in case of continuous phone ringing and loud music, or the room temperature either too low or too high
  2. Perceptual: No two people view the world the same way; we all have our own assumptions and perceptions tinted by our own past experiences, values and beliefs which can get in the way of productive dialogue
  3. Psychological: Being emotionally disconnected: Emotions or personal feelings that cause misunderstandings that hinder effective communication. A person’s emotion at the time the message is communicated can impact how it is sent or received. Fear, mistrust, happiness, sadness, anxiety, or anger are all strong emotions that can directly influence communication
  4. Gender: As it is said that men are from Mars and women are from Venus. Men and women think, speak and decide differently. Men approach the subjects from facts, wanting bottom line. Women have nurturing natures, love details as they need to build relationships and they hint in their communication where men are just direct to the point
  5. Generational: We have four generations interacting together at the workplace. Every generation has its own style of communication. To bridge the generational gap, we need to know the different times, and conditions surrounding each generation that influenced their lives a great deal.
  6. Language: Miscommunication occurs when people from different areas or companies are communicating and assign different meanings to words or are unfamiliar with the different terminology. Using slang as: slam dunk, throw me under the bus, stop on a dime, kick the bucket especially while communicating with people to whom English is a second language; using jargon (medical terms, IT people); dialects; or semantics all hinder effective communication.
  7. Cultural, racial and religious: We are all products of our environment. Our culture, race or religion are the lens through which we view the world and code or decode the messages we receive.

The communication continues in the next post

Diversity starts at home.

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

My profiles: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype/ saharconsulting

Cross-Cultural Communication

Cross-Cultural communicationLast weekend, I gave a presentation about cross-cultural communication. To my surprise, I found out that a vast majority of the population has a misguided perception that cultures are only about people’s skin colors, different ethnicities or religions, which is very surprising considering the emphasis that is being placed on diversity and the importance therein.

Also, many people didn’t quite grasp the difference between both communication and effective communication; and the concept that there is a difference between hearing and active listening.

Taking all of the above into consideration, I then decided to write this post about the actual definition of effective cross-cultural communication and why it is important to focus on it.

I always like to build a business case around any subject I tackle. When I researched the business case for communication these were the results:

1- The demographics in the United States are rapidly changing: It was perceived that the minorities in the United States will become majorities by 2050; but according to new data, we will see the shift earlier in 2042- 2043.
a- The Hispanic population will increase from 15 to 30 percent within the next 30 years
b- Asians will increase from five to eight percent
c- African Americans will increase only by one percent from 14 to 15 percent.
d- There is at least one million legal immigrants moving to the United States yearly
2- The increased number of female executives where inter-gender communications becomes vital
3- There are four generations communicating at work, where some even consider the presence of 5 generations (dividing generation Y to pre & post 9/11)
4- The buying power of the lesbian, gay, bi-sexual, and trans-gender community is increasing

We spend 70 percent of our daily time communicating with each other. Sustaining productivity and increasing revenues can come down to the point if communication is conducted effectively or not.

Let us go back for a moment to the cross-cultural term: it means communication across different cultures. The world around us especially in the United States is very diverse as demonstrated in the business case.

Diversity includes but is not limited to race, ethnicity, gender, age, religion, disability, sexual orientation; it also includes other factors like socio-economics, education, titles, job descriptions, geographical locations, and marital status, to the point where the diversity of thought, is also included.

And why do we care about diversity in communication? Because each category of diversity has its own culture and each culture has its own communication style, which should also be taken in consideration for product marketing campaigns to different segments of the market.

Then, we need to consider the individuals’cultures, social cultures and the organizational cultures. So, are we fighting a losing battle? In actuality it is much simpler than it sounds, although some flexibility and sensitivity to the different diversity factors and cultures is needed.

The subject might seem a no-brainer, but I have been surprised by how many people never thought about cross-cultural communication in this way. And most importantly:

Diversity starts at home.

Sahar Andrade
Diversity Consultant – Social Media Strategist
Sahar Consulting, LLC.

http://www.saharconsulting.com

(818)861 9434

Let’s connect on: LinkedIn Facebook Twitter SlideShare WordPress YouTube Flickr
Contact me: Skype saharconsulting